• What is an SMS voucher code?

    You can buy airtime via your mobile phone if you have a European mobile phone account from any of our supported networks. Our SMS vouchers start counting down from the first time you log on.

    If you have a UK mobile account from O2, Orange, Three, T-Mobile or Vodafone, you can buy SMS vouchers from The Cloud.

    Once you have sent your order to The Cloud via SMS you will receive several text messages containing your username and password. To keep things simple your user name and password is the same, just enter it in the right place on our login screen. Remember all user names and passwords are case sensitive and you can only use a voucher bought for one country on that country's network.

  • What is Cloud Pay as you go (PAYG)?

    Please click on the top right "Sign in" button and click the forgotten password link. Please go here.

  • What is Cloud Unlimited Single

    Cloud Unlimited Single is a monthly subscription product designed for use on a single device. Customers are required to register the devices Physical address also known as WiFi or Media Access Control (MAC) address and it's used to authenticate your device onto the network so you don't need to enter usernames and passwords to get online at Cloud hotspots.

    This product is great to connect a single laptop or devices that have no or limited browser functionality such as the Iphone, other mobile phones with wireless capability, wireless phones for Skype and PSP's.

    Cloud Unlimited gives you as much time online at our hotspots as you need every month and can be purchased here.

  • What is Cloud Unlimited Multi

    Cloud Unlimited Multi is a monthly subscription product designed for use on multiple devices but not for use at the same time. Cloud Unlimited gives you as much time online at our hotspots as you need every month and can be purchased here.

    Cloud Unlimited Multi package is designed for the use of multiple devices. These multiple devices cannot be used at the same time. Only one device can be logged on and in use at one time. If you try and log two devices on at once then an error message will appear and your account will be locked for 3 hours

    If you are wanting to change from one device to the other then you will need to successfully log out of the first device before moving across to the second. If you want to use two devices at the same time then you would be better off purchasing two Cloud Unlimited Single packages - one for each device.

  • What is Cloud Unlimited iPod Touch

    Cloud Unlimited Music is a monthly subscription product designed for an iPod touch users. Customers are required to register the devices Physical address also known as WiFi or Media Access Control (MAC) address and it's used to authenticate your device onto the network so you don't need to enter usernames and passwords to get online at Cloud hotspots.

    Cloud Unlimited gives you as much time online at our hotspots as you need every month and can be purchased here.

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The Cloud

Third Floor, 4 Victoria Square, St Albans, AL1 3TF

General Enquiries: 0333 202 0931

Sales: 0333 100 0931

(Phone line open 9am–5:30pm)

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